Yesterday (Friday) when I got home I had a message on my answering machine from Chad at SEOhosting.com. If you’ve been reading (I know, probably nobody is), I was rather frustrated with seohosting in earlier posts. Apparently Chad was doing some searches on SEOhosting.com and came across my mad ranting, and decided to give me a call.

Chad apologized for my troubles, and said he wanted to make sure everything worked out ok. I told him I was frustrated with my experience and lost several days of work while I was trying to get hosting issues resolved, and was less than pleased with online support, but I’m good to go now. Chad gave me personal contact information for me to get a hold of him if I need anything, and he said he’d give me unlimited lifetime SEOhosting for free for my troubles. No, really, I’m sure it’s in the voice transcript (Chad, you’ve got that, right?).

Chad’s phone call tells me that SEOhosting at the very least has a clue and is a good indicator that they actually care about customer satisfaction. It’s a good sign. Chad told me that I was only the 40th or so SEOhosting customer, so they are VERY new, and they’re working out their training and support kinks.

This gives me some faith that they’re going to be doing a better job from here on out.